HawkGrips Virtual Certification Courses will take place on Zoom, and will require that all attendees have a secure internet (WiFi, cable, or cellular service) connection to participate. If internet connection is lost at any time throughout the course, HawkGrips is not responsible for attendees missing content and is not liable to reimburse attendees. If connection is lost, the attendee is responsible for making up the missed sections in order to pass the exam. If the internet connection is lost for the instructor teaching the course, HawkGrips will do everything in our power to re-establish connection and make sure all content is covered. If connection is lost for an extended period of time, HawkGrips will re-schedule a make-up date where attendees will be able to take the portions of the course that they may have missed. Refunds will be reviewed/considered on a case by case basis. If a customer purchases a bundle, the same product refund policy still applies. Read here:

Here at HawkGrips, we want to ensure that you have selected the best product for yourself, and you are fully satisfied with your order. If for some reason you determine that the HawkGrips item you have received is not just right, we will be happy to accept the item(s) for return or exchange within 60 days of purchase.

To be eligible for a return, your item must be clean, containing all pieces, and in the same condition in which you received it.

Opened/used emollient is not eligible for return.

To complete your return, we require you enclose a completed HawkGrips Return Form with your products. Refunds or exchanges may be delayed or cancelled without an accurately completed copy of this form. Additionally, we encourage you to contact us before you return your item, to discuss a personalized solution to your issue.

Refunds and Exchanges

Once your return is received and inspected, we will begin processing your refund or exchange. If you have chosen to exchange your product, we will accept the returned item and ship out your new product. If you choose not to exchange your item for a new product, then your refund will be processed, and a credit will automatically be applied to you via your original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received your refund yet, please check with your bank or credit card company first. Processing times can vary. If you’ve done all of this and you still have not received your refund, please contact us at Accounting@HawkGrips.com.


To return your product, ship to:

Returns and Exchanges
1495 Alan Wood Rd
Suite 201
Conshohocken, PA 19428
United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We suggest that you use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item.

HawkGrips reserves the right to deny any return or exchange, or to provide partial refunds on a case-by-case basis.

For additional questions about returning or exchanging your order, please contact us at Info@HawkGrips.com

Due to COVID-19, customers may experience delays in shipping time. HawkGrips is not responsible if a product is delivered past the expected date. It is encouraged to evaluate the estimated shipping times and shipping options before proceeding with a purchase. The HawkGrips packages are shipped out of this location:

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on HawkGrips’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on HawkGrips’s web site; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by HawkGrips at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on HawkGrips’s web site are provided “as is”. HawkGrips makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, HawkGrips does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall HawkGrips or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on HawkGrips’s Internet site, even if HawkGrips or a HawkGrips authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on HawkGrips’s web site could include technical, typographical, or photographic errors. HawkGrips does not warrant that any of the materials on its web site are accurate, complete, or current. HawkGrips may make changes to the materials contained on its web site at any time without notice. HawkGrips does not, however, make any commitment to update the materials.

6. Links

HawkGrips has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by HawkGrips of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

HawkGrips may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to HawkGrips’s web site shall be governed by the laws of the State of Pennsylvania without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

We will only retain personal information as long as necessary for the fulfillment of those purposes.

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.